Privacy Policy

eviv3 operates an online casino and sportsbook platform serving players primarily across Indonesia, including in Jakarta, Surabaya, Medan, Bandung, Yogyakarta, Bali, Semarang, and Makassar. We take the privacy of our players seriously and are committed to handling all personal data responsibly, transparently, and in accordance with applicable international data protection standards.

This Privacy Policy applies to all personal data collected through the eviv3 website at https://eviv3.net, our customer support channels, and any other service offered under the eviv3 brand. It does not apply to third-party websites or services that may be linked from our platform — those third parties operate under their own privacy policies, which we encourage you to review independently.

The data controller responsible for your personal data is eviv3. If you have any questions about how your data is handled, you may contact us at any time at support@eviv3.net. Our support team operates 24 hours a day, 7 days a week, with Indonesian-speaking agents available at all times.

eviv3 collects personal data through several channels: directly from you when you register an account or interact with our services; automatically when you use our platform; and from third-party service providers where permitted by applicable law and this policy.

When you access the eviv3 platform, our systems automatically record certain technical and behavioural data, including but not limited to:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting.
• Usage Data: Pages visited, game sessions initiated, bet amounts, wagering history, login timestamps, session duration, and clickstream data.
• Session Cookies: Temporary identifiers that maintain your authenticated session while you are logged in to the platform. These expire when you log out or close your browser.
• Geolocation Data: Approximate location derived from your IP address, used solely for fraud prevention and to apply appropriate regional settings (e.g., displaying balances in Rupiah / Rp / IDR and defaulting to WIB, UTC+7 for time displays).

eviv3 processes your personal data only for specific, documented purposes. We do not use your data for any purpose that is incompatible with the reasons listed below:

• Account Management: Creating, maintaining, and securing your player account; processing login authentication; enabling account recovery.
• Service Delivery: Processing deposits and withdrawals in Rupiah (Rp) via BCA, BRI, BNI, Mandiri, and e-wallets; settling bets and game results; applying bonuses and promotions to your account.
• KYC & Compliance: Verifying your identity and age (21+ requirement) to comply with anti-money-laundering obligations and responsible gaming standards.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• Customer Support: Responding to your queries, complaints, and disputes; maintaining records of support interactions for quality assurance.
• Responsible Gaming: Monitoring wagering patterns to identify signs of problem gambling; enforcing deposit limits, session time-outs, and self-exclusion requests you have placed.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game performance, platform stability, and user experience.
• Marketing Communications: Sending promotional emails and in-platform notifications about bonuses, seasonal offers (e.g., Idul Fitri promotions, Ramadhan reload bonuses), and new game releases — only where you have explicitly opted in to receive such communications. You may withdraw this consent at any time.
• Legal Obligations: Fulfilling any legal, regulatory, or law-enforcement obligations applicable to eviv3's international operations, including financial record-keeping requirements.

eviv3 processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

Your personal data may be disclosed to the following categories of third parties:

eviv3 integrates games developed and operated by licensed third-party studios including Evolution Gaming, Pragmatic Play, PG Soft (Pocket Games Soft), NetEnt, and Microgaming. These providers may receive limited technical session data (e.g., a pseudonymous player identifier and session token) necessary to deliver the game to your browser. They do not receive your full identity or financial information.

To process deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), eviv3 shares the minimum necessary financial data — such as your bank account number and transaction amount in Rupiah (Rp) — with the relevant payment intermediary. All payment partners are contractually bound to use this data solely for the purpose of executing the specific transaction.

eviv3 may engage specialist third-party KYC providers to assist with document verification and identity checks. These providers process your identity documents under strict confidentiality agreements and are prohibited from using your data for any purpose beyond completing the verification process on our behalf.

eviv3 will disclose personal data to governmental authorities, regulatory bodies, or law-enforcement agencies where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. We will endeavour to notify you of any such disclosure where legally permitted to do so.

In the event of a merger, acquisition, restructuring, or sale of all or part of eviv3's business assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms will continue to protect your data.

The eviv3 platform uses a minimal set of cookies and similar tracking technologies. We do not deploy advertising networks, cross-site tracking pixels, or social-media retargeting cookies.

You can manage or delete cookies at any time through your browser settings. Note that disabling session or security cookies will prevent you from logging in to your account.

eviv3 retains your personal data for as long as your account remains active and for a defined period thereafter, based on the nature of the data and the applicable legal or regulatory requirement:

• Active Account Data (identity, contact, financial): Retained for the duration of your account and for a minimum of five (5) years after account closure, to satisfy anti-money-laundering record-keeping obligations.
• Transaction Records (deposit/withdrawal history, bet records): Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents (ID copies, proof of address): Retained for a minimum of five (5) years after account closure or from the date of the last transaction, whichever is later.
• Support Communications: Retained for two (2) years from the date of the last interaction.
• Marketing Consent Records: Retained for three (3) years from the date consent was given or last renewed.
• Analytics Data: Retained in anonymised, aggregated form indefinitely; personally identifiable elements are stripped after twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

eviv3 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• Transport Encryption: All data in transit is encrypted using TLS 1.3 with strong cipher suites. HTTPS is enforced across the entire eviv3.net domain via HTTP Strict Transport Security (HSTS).
• Data at Rest Encryption: Sensitive data stored in our databases — including identity documents and financial account details — is encrypted at rest using AES-256.
• Access Controls: Internal access to player data is restricted on a strict need-to-know basis. All staff with data access undergo background screening and are bound by confidentiality agreements.
• Intrusion Detection: eviv3's infrastructure is monitored around the clock by automated intrusion-detection systems. Anomalous access patterns trigger immediate security alerts.
• Password Security: Player passwords are never stored in plain text. We use industry-standard one-way hashing with salting (bcrypt) to store credentials.
• Regular Audits: Our security posture is reviewed through periodic internal audits and independent penetration tests to identify and remediate vulnerabilities proactively.

As a player on the eviv3 platform, you hold the following rights over your personal data. To exercise any of these rights, contact us at support@eviv3.net. We aim to respond to all valid requests within thirty (30) calendar days.

Please note that some rights are subject to limitations where we are legally required to retain your data — for example, KYC records must be kept for the regulatory retention period regardless of an erasure request. We will always explain clearly when such a limitation applies to your specific request.

During the registration process, eviv3 requests date-of-birth information and may conduct automated age checks. Where an account is found to belong to a person under 21, it will be suspended immediately pending verification and permanently closed if the age restriction is confirmed to have been breached. Any funds deposited by an underage player will be returned to the originating payment method after applicable investigation.

eviv3 operates internationally and some of your personal data may be processed on servers located outside Indonesia. Where data is transferred to a third country, eviv3 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to international best practices, including:

• Contractual data-protection clauses (data processing agreements) with all third-party processors that receive your data.
• Technical and organisational measures appropriate to the sensitivity of the data being transferred.
• Transfers to game technology providers (Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming) limited to the pseudonymous session data strictly necessary to deliver game services.

By using the eviv3 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Indonesia. We will always maintain the level of protection described in this Privacy Policy regardless of where your data is processed.

eviv3 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will:

• Update the Effective Date at the top of this page.
• Send a notification to your registered email address at least seven (7) days before the revised policy takes effect.
• Display a prominent in-platform notice on your next login.

Your continued use of the eviv3 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must cease using the platform and may request account closure by contacting our support team.

We encourage you to review this page periodically to stay informed about how eviv3 protects your data. Archived versions of prior policies are available upon request by emailing support@eviv3.net.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data eviv3 holds about you, please reach out to our dedicated support team:

When submitting a data rights request, please include your registered account username and a clear description of your request. We may need to verify your identity before processing any access, rectification, or erasure request to ensure we are responding to the correct individual.

Last updated: 1 January 2026. This Privacy Policy supersedes all previous versions. eviv3 — Trusted, Secure, and Transparent. Adults only — 21+ to play.